Shop Policy
We are delighted to have you as our valued customer and would like to take this opportunity to introduce you to our shop policies. At Namsar, we strive to provide a seamless and enjoyable shopping experience for all. Our policies are designed to ensure fairness, transparency, and customer satisfaction. We believe in fostering a positive and trusting relationship with our customers, which is why we have established clear guidelines regarding minimum purchase rules, lead times, shipping, returns, exchanges, and privacy.
Terms and Conditions
Please read these terms of use carefully before using this site. By using the site, you signify your agreement to be bound by these terms. If you do not agree with these terms, please refrain from using the site. We may revise these terms at any time, and by continuing to use the site after any such revisions, you agree to be bound by them. We encourage you to review these terms periodically to stay informed of any changes.
Ordering from us is easy and convenient. You have several options to place your order – online, over the phone, through email or by visiting us in person. We are always here to help, so if you have any questions, don’t hesitate to contact us.
To make sure your order is processed smoothly, all orders are handled by Namsar. We may require a deposit payment via credit card at the time of ordering. Your order will be shipped directly from Namsar, and shipping charges will be added to the initial invoice.
We offer a user-friendly online ordering system. When you place your order, it will be processed as an invoice during the checkout process. We accept payments on our website, and we offer phone or in person orders.
To secure your order, we require payment via credit card or debit card. Namsar will process and ship your order, with shipping charges added to the initial invoice. Rest assured, we stand behind the quality and workmanship of our products, and we guarantee your satisfaction.
Returns and Exchanges
We greatly appreciate your business and prioritize your satisfaction at Namsar!
If, for any reason, you are not completely satisfied with your purchase, we offer a full refund for unused merchandise returned within 14 days of receipt. Our dedicated team is eager to address any concerns you may have and find a solution that will leave you delighted.
To initiate the return process, please reach out to us by calling +1(510) 610-0515, sending an email to info@shopnamsar.com, or completing the RETURN FORM within 7 days of receiving your order. Kindly request a Return Authorization Number (RAN), as it is required for all returned merchandise.
Ensure that the returned items are shipped back within 14 days from the date of package delivery. Please note that we reserve the right to refuse returns if they are sent after the 14-day period or if the items are not in the same condition as when you received them, with all tags attached.
Please be aware that items marked as “Final Sale” are not eligible for return or exchange. When submitting your return, kindly indicate whether you would like a refund, exchange, or credit.
For your convenience, a pre-printed UPS or FedEx label is included in your order. Simply utilize this label and drop off the package at a UPS or FedEx drop-off location within 14 days of the delivery date. Please send all returns and exchanges to the following address:
Namsar 12833 San Pablo Ave, Richmond CA 94805
Once your return reaches our warehouse, it will be processed within 3 working days from the delivery date. Refunds will be credited to the original form of payment only for properly returned items. Please ensure that your return meets the specified conditions, as failure to do so may result in the inability to issue a refund, and the package will be returned to you.
Wholesale Agreement
Our wholesale agreement outlines the terms and conditions for purchasing our clothing products in bulk quantities, including minimum order requirements, payment and shipping policies, and product guarantees.
#1. We are a clothing wholesale-only business, which means we sell to retail stores and other wholesalers.
#2. All orders require a minimum quantity per style, per color, and per size. Minimum quantities may vary by product, so please contact us for more information.
#3. All orders are processed and shipped directly from Namsar, and we do not maintain any inventory on hand. This means that delivery times may vary based on our production and shipping schedule.
#4. If a product arrives damaged or defective, please contact us immediately so we can assist you with a resolution. Please read our return and exchange policy for more information.
#5. A deposit is required at the time the order is placed. We accept Visa, Mastercard, American Express, and Discover credit cards. Payments are processed through stripe.com
#6. Shipping charges will be added to the final invoice, and shipping methods may vary based on availability and preferences. Expedited shipping options may be available for an additional fee, but are not guaranteed.
#7. Prices are subject to change without notice. We reserve the right to modify our prices at any time, without prior notification.
#8. All products are guaranteed for quality and workmanship. If you have any issues with your order, please contact us immediately so we can assist you.
#9. Please note that all of our products are made to order and are never kept in stock.